HDFC Bank customers can get their queries answered using Google Assistant. Yes, all you need to say is “Ok Google, talk to HDFC Bank”, and you’ll be connected to the bank’s AI Chatbox ‘Eva’.

HDFC Bank customers can get their queries answered using Google Assistant. Yes, all you need to say is “Ok Google, talk to HDFC Bank”, and you’ll be connected to the bank’s AI Chatbox ‘Eva’. The feature launched in December last year is now up and running. HDFC Bank’s Artificial Intelligence (AI)-based chatbot ‘Eva’ is working with Google Assistant on millions of Android devices.

‘Eva’ — built for HDFC Bank by Bengaluru-based Senseforth AI Research — claims to have answered more than five million user queries with more than 85% accuracy. ‘Eva’ currently handles over 50,000 semantic variations for thousands of banking related intents, tracks, and analyses everyday customer issues and gains a deeper understanding of their behavior patterns.

How to chat with Eva using Google Assistant:

1. Download the Google Assistant app on your android device

2. Say “Ok Google, talk to HDFC Bank”

3. The AI will talk back and ask you for your bank and other details

4. Give those details and ask your query

“The Google Assistant rollout will make the bank’s services accessible to even more customers right on their phones,” Nitin Chugh, Country Head – Digital Banking, HDFC Bank, said in a statement. “Going forward, Eva would be able to handle real banking transactions as well, which would enable HDFC Bank to offer the true power of conversational banking to its customer.”

Google Assistant is a virtual personal assistant developed by Google that is primarily available on mobile and smart home devices that can engage in two-way conversations.

Read More


Expanding its reach into the hyperlocal news, Google has introduced a new app named “Bulletin” that allows anybody to submit stories for and about their communities.

Expanding its reach into the hyperlocal news, Google has introduced a new app named “Bulletin” that allows anybody to submit stories for and about their communities.

Expanding its reach into the hyperlocal news,Google has introduced a new app named “Bulletin” that allows anybody to submit stories for and about their communities. “This is a free, lightweight app for telling a story by capturing photos, video clips and text right from your phone, published straight to the web (without having to create a blog or a website),” Google said in a statement late on Friday. “The app is made for contributing hyperlocal stories about your community, for your community, right from your phone. ‘Bulletin’ makes it effortless to put a spotlight on inspiring stories that aren’t being told,” the tech giant added. The application has been launched as a limited pilot project and is available in Nashville, Tennessee and Oakland, California.

Interested users in these areas can sign up to be an early access user for the programme. “During the presentation, a Google representative revealed that users will be able to update their posts in real-time, adding text and media as the story unfolds. What’s still unclear though is how Google will vet the stories for accuracy,” according to tech website BGR.com.

Read More