HDFC Bank customers can get their queries answered using Google Assistant. Yes, all you need to say is “Ok Google, talk to HDFC Bank”, and you’ll be connected to the bank’s AI Chatbox ‘Eva’.

HDFC Bank customers can get their queries answered using Google Assistant. Yes, all you need to say is “Ok Google, talk to HDFC Bank”, and you’ll be connected to the bank’s AI Chatbox ‘Eva’. The feature launched in December last year is now up and running. HDFC Bank’s Artificial Intelligence (AI)-based chatbot ‘Eva’ is working with Google Assistant on millions of Android devices.

‘Eva’ — built for HDFC Bank by Bengaluru-based Senseforth AI Research — claims to have answered more than five million user queries with more than 85% accuracy. ‘Eva’ currently handles over 50,000 semantic variations for thousands of banking related intents, tracks, and analyses everyday customer issues and gains a deeper understanding of their behavior patterns.

How to chat with Eva using Google Assistant:

1. Download the Google Assistant app on your android device

2. Say “Ok Google, talk to HDFC Bank”

3. The AI will talk back and ask you for your bank and other details

4. Give those details and ask your query

“The Google Assistant rollout will make the bank’s services accessible to even more customers right on their phones,” Nitin Chugh, Country Head – Digital Banking, HDFC Bank, said in a statement. “Going forward, Eva would be able to handle real banking transactions as well, which would enable HDFC Bank to offer the true power of conversational banking to its customer.”

Google Assistant is a virtual personal assistant developed by Google that is primarily available on mobile and smart home devices that can engage in two-way conversations.

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